OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long does it take to reply to the sent email?

We will reply as soon as possible within 48 hours (please be patient on non working days)

How long can I receive the items I purchased?

Orders are typically processed within 3 business days after payment confirmation.Most packages arrive within 7 days after shipment, and it may take up to 12 days to receive the package

Can I track the status of my order?

Yes, you can track your order. Once your order is shipped, you will receive an email with a tracking number and a link to the carrier's website. Use this information to monitor your shipment's progress.

How can I view my order history or purchase history on my account?

Your order history or purchase history is typically accessible in the "Order History" or "Purchase History" section of your account. Here, you can view past orders, track shipments, and review invoices.

What if I accidentally purchase the wrong color or size?

Please contact our customer support team as it usually takes 3-5 days from processing orders to shipping If the order has already been sent out, you need to return it after receiving the goods. We will resend the order for you after signing for it

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS